Refund policy
Refund Policy
Right of withdrawal
You have the right to return any item within 14 calendar days of receiving your order, without giving any reason, in accordance with EU consumer protection law.
Conditions
Items must be unworn, in their original condition and with intact packaging. We do not accept returns of items that have been worn, washed or altered.
Process
- Email us at elemunitashop@gmail.com with your order number and reason for return.
- We will confirm the return shipping address.
- Return shipping costs are the customer's responsibility, unless the item has a manufacturing defect.
Refund
Once we receive and inspect the item, we will process your refund within 14 days using the same payment method as the original purchase.
Defective items
If you receive a defective item, contact us within 7 days of receipt. We will arrange collection and a full replacement or refund at no cost to you.